Frequently Asked Questions
Q: Is the therapy all virtual, or are there some in-person services?
A: All my regular therapy sesessions are virtual; however, VIP retreats or day-long intensives may be in-person.
Q: Why do I need to provide a credit card for Sessions Health to keep on file?
A: Sessions Health is a HIPAA-compliant electronic health record (EHR) platform. The employ extensive layers of cybersecurity measures in order to be HIPAA-compliant. EHRs encrypt credit card numbers for security, to make sure clinicians and clients have an easy way to provide and receive payment. Therapists would otherwise spend hours of time “chasing the payment,” for services provided. Kairos Collective does not provide for any other means of payment.
Q: Why do you charge late-cancellation or no-show fees?
A: I set recurring appointments for clients each week for ease in remembering and scheduling. This increases the consistency of attendance, which increases the effectiveness of therapy. In order to reserve a spot on my calendar, I charge a fee to replace the fact that I am not able to book that spot if a client cancels within 24 hours, or doesn’t attend for whatever reason. This is a standard practice in the therapy profession as well as with doctors, dentists, and even hair stylists.
Q: I have friends or family I want to refer to you, is that okay?
A: Most therapists are uncomfortable with this, but it’s simply because they haven’t had the experiences of identifying specific limits and boundaries involved in seeing multiple members of the same family. I am very skilled at seeing multiple family members from my days of eating disorder treatment at the PHP level, where we saw adolescent clients and their family members multiple times a week. I take each request on a case-by-base basis, however, as it would not be advisable if I’d been seeing one client for more than a few weeks before seeing the other family members.
Q: I really want to use my insurance, can you do that?
A: No, I don’t work with any insurance company and will not panel/contract with any of them. Insurance companies seek to limit costs so their shareholders make a profit. Mental health services “cost” a lot of money for insurance companies and they include provisions in the contracts where they dictate the treatment and services provided. Insurance companies have also been known to “claw back” or demand payment be returned for up to two years. I offer cash-pay services only so you and I are the only factors involved in determining your treatment, not a corporation looking to make a profit.
